Business Policy

Our Product Orders

PRODUCTION TIME

All Permaflora products are assembled to order. Stems assembly may take up to 3 days to make. In any circumstances that the order will take longer than the time stated, customers will be contacted via email and telephone. 

DOMESTIC SHIPPING

Expected Delivery Timeframe 

Thai Post (Up to 7 – 10 Days from 50 THB)

EMS (Up to 3 – 5 Days from 100 THB)  

Orders above 500 THB are eligible to free Thai Post shipping. 

  
INTERNATIONAL SHIPPING

We provide worldwide shipping from ground to express:

Surface Mail via Thaipost is the most economical choice but takes much longer (6-12 Weeks)

SAL via Thai Post (3 – 5 Weeks)

Airmail via EMS (10 – 15 Days)

Express Shipping via EMS (4 Working Days)

 
CANCELLATION 

Cancellation is possible 24 hours after purchase.

REFUNDS

Permaflora strictly believes in producing quality products to all our customers.

All products have 7-day exchange and refund policy after the date which the shipment is received, and must follow criterias below:

  • The product/s has/have defective qualities prior to delivery.
  • The product/s received do not match the order.

**Customer will be responsible for the additional fee for returning the products.

For refund requests please contact us via email at [email protected]

Services Business Terms

When ordering bespoke arrangements, a 50% deposit is required.

CANCELLATION

In the case of cancellations, Permaflora holds the right to keep some if not all of the 50% deposit.

REFUND

Bespoke arrangements cannot be refunded, however, if there are any defects in the delivered products we offer