Business policy

Our Products Orders

International Shipping

We provide worldwide shipping from ground to express:

Surface Mail via Thaipost is the most economical choice but takes much longer (6-12 Weeks)

SAL via Thai Post (3 – 5 Weeks)

Airmail via EMS (10 – 15 Days)

Express Shipping via EMS (4 Working Days)

Cancellation: Cancellation is possible 24 hours after purchase.


Permaflora strictly believes in producing quality products to all our customers.

All products have 7-day exchange and refund policy after the date which the shipment is received, and must follow criterias below:

  • The product/s has/have defective qualities prior to delivery.
  • The product/s received do not match the order.

**Customer will be responsible for the additional fee for returning the products.

For refund requests please contact us via email at

Services Business Terms

When ordering bespoke arrangements, a 50% deposit is required.

Cancellation: In the case of cancellations Permaflora hold the rights to keep the some if not all of the 50% deposit.

Refunds: Bespoke arrangements cannot be refunded, however if there are any defects in the delivered products we offer